Hotel Rules and Regulations – Eureka hotel, Sopot

The staff of Eureka values your cooperation in observing these regulations, which are designed to ensure a peaceful and safe stay for all our Guests.

§1 – General Provisions

1. These regulations define the rules for providing hotel services at Eureka in Sopot, in accordance with the Polish Act of August 29, 1997, on hotel services and the services of tour guides and tour leaders. They also specify the terms of liability and guest presence on the premises of Eureka Sp. z o.o. The regulations form an integral part of the agreement concluded upon presenting a valid photo ID and signing the registration card at the front desk. By doing so, the Guest confirms that they have read, understood, and accept the terms of these regulations fully and unconditionally.
2. The regulations apply to all persons staying on the premises of Eureka.
3. A copy of the regulations is available at the reception and in each hotel room.
4. Eureka hotel in Sopot is owned by Eureka Sp. z o.o., headquartered in Sopot, ul. Emilii Plater 7/9/11, 81-777 Sopot, registered in KRS under number 0000703958, NIP 5851480451, REGON 368754863, hereinafter referred to as the “Service Provider”.

§2 – Reservations and Hotel Stays

1. Reservations may be made via the booking system, by phone, email, or in person. To confirm a reservation, valid personal details are required (including name, email address, and phone number). Depending on the offer, reservations may require prepayment or payment upon arrival. If payment is not made within the specified time for prepaid offers, the Service Provider reserves the right to cancel the reservation.
2. Rooms are rented by the day.
3. If the Guest does not specify the length of stay, it is assumed the room is rented for one hotel night.
4. Check-in starts at 3:00 PM, and check-out is by 12:00 PM the following day.
5. Late check-outs are subject to additional fees:
   • until 4:00 PM – half the rate for one night’s stay
   • after 4:00 PM – the full price of one night’s stay
6. Requests to extend a stay must be made at the front desk by 10:00 AM on the day of check-out, subject to point 7.
7. Extensions are subject to room availability and will incur additional charges.
8. The Service Provider reserves the right to refuse an extension if previous charges have not been settled or the regulations have been violated.
9. If a Guest does not vacate the room on time and has not been granted an extension, the Service Provider reserves the right to remove and inventory the belongings left in the room in the presence of at least two staff members (including a supervisor) and, where possible, record the process. Valuables such as IDs, money, jewelry, and electronics will be securely stored and available for pickup for 30 days. After this time, items may be disposed of or donated, except for valuables, which will be handled in accordance with applicable law.
10. If the Service Provider cannot provide the reserved room, the Guest will be informed immediately and offered accommodation at a nearby facility of a comparable standard.

§3 – Check-in and Guest Responsibilities

1. Check-in requires presenting a valid photo ID and completing and signing the Registration Card at reception.
2. The Service Provider reserves the right to refuse accommodation to minors unaccompanied by an adult. If a minor is traveling with someone other than a legal guardian, written consent from the parents/legal guardians is required.
3. The room may not be made available to anyone other than the registered Guest, even if it has been fully paid for.
4. Visitors not listed in the Registration Card are permitted in the room only between 7:00 AM and 10:00 PM; outside of these hours, a fee will apply as per the current price list.
5. Quiet hours are in effect from 10:00 PM to 7:00 AM.
6. Guest behavior should not disturb the peace of others. If this rule is violated, hotel staff may issue a warning. After two documented warnings, the Service Provider may impose a compensation fee in accordance with the current price list. Each warning will be documented.
7. The Service Provider reserves the right to refuse further services to individuals who breach accepted norms of behavior—e.g., by disturbing quiet hours, using offensive language, disrespecting staff, or creating safety risks.
8. Service may also be denied to individuals who have previously caused damage to property, disrupted operations, or assaulted staff or other Guests.
9. Guests acknowledge and accept that events such as conferences, banquets, and private functions may take place on the premises, including during evening and nighttime hours. Service Provider will make every effort to minimize any disruption.
10. Guests staying with dogs must comply with the separate Pet Stay Policy available at reception and online.
11. Door-to-door sales and commercial activities are prohibited on the premises without prior approval from the general manager of Eureka hotel.

§4 – Hotel Services

1. Services are provided according to the standard of the Eureka hotel. Any concerns about service quality should be reported to the reception desk as soon as possible to allow for prompt resolution.
2. The Service Provider ensures:
   • Comfortable and peaceful environment for Guests
   • Guest safety and protection of personal data
   • Professional and courteous service
   • Room cleaning and necessary repairs during Guest absence, or with their consent when present
   • In case of unresolved technical issues, alternative solutions will be offered where possible
3. Complimentary services available upon request:
   • Tourist and local information
   • Wake-up calls
   • Luggage storage on check-in/check-out day (storage outside of these times or for non-personal items may be refused)

§5 – Hotel Liability

1. Service Provider is liable for loss or damage of Guest belongings under Articles 846–852 of the Civil Code, unless otherwise agreed.
2. Liability for cash, securities, valuables, or items of scientific/artistic value is limited as per Article 849 §1 of the Civil Code. Such items should be kept in the in-room safe.
3. Guests must immediately report any loss or damage to reception.

§6 – Parking

1. The Service Provider is not liable for damage to or theft of vehicles parked outside the hotel.
2. Parking rules are set out in the separate Parking Regulations, available at the reception and on the hotel website.

§7 – Smoking Policy

Smoking, including electronic cigarettes, is strictly prohibited in the hotel. Violation of this policy will incur a fine in accordance with the current price list.

§8 – Guest Responsibilities and Safety

1. Guests must ensure their door is locked when leaving. For safety, turn off lights, TV, and water. Room key cards must be returned at check-out.
2. Children under 18 must be supervised at all times by an adult, both in rooms and shared spaces. Guardians are financially liable for any damage caused.
3. Due to fire safety regulations, the use of personal heating devices is prohibited. This does not apply to electric irons provided by the hotel. Guests are responsible for the safe use and supervision of such equipment.
4. In case of fire, an audible evacuation system will issue instructions. Guests must follow all safety directions.
5. Upon noticing fire, guests should press the nearest manual fire alarm (ROP) and exit via the marked emergency route.
6. Emergency response is coordinated by the fire brigade commander upon arrival.
7. It is strictly forbidden to store dangerous items (e.g., firearms, explosives, corrosive substances) on the premises.
8. In case of violation, the Service Provider may contact authorities and immediately terminate the stay.

§9 – Damages and Additional Charges

1. Guests must report any damage or missing items upon check-in. Failure to do so may result in charges for repairs or replacements.
2. Guests are financially responsible for any damage caused by them or their visitors, both inside and outside the room.
3. If additional cleaning is required (e.g., due to excessive mess or stains), a cleaning fee will be charged in accordance with the current price list.
4. Lost key cards incur a replacement fee in accordance with the current price list.
5. The Service Provider may charge the Guest’s credit card for additional fees or damages even after check-out. If charging is not possible, legal action may be pursued.
6. The Service Provider has the right to retain Guest belongings under statutory lien for unsettled payments.

§10 – Lost and Found

Personal belongings left behind may be returned at the Guest’s request and expense. If no request is made, items will be stored for 3 months before being disposed of or donated. Food items will be discarded immediately.

§11 – Personal Data Protection

Full information on data protection is available in the Privacy Policy at reception and on the website: https://eurekasopot.pl/ these items for 3 months, afterwards Eureka reserves the right to destroy them.

The data controller is Eureka Sp. z o.o., ul. Emilii Plater 7/9/11, 81-777 Sopot, KRS 0000703958, NIP 5851480451, REGON 368754863.

Personal data is processed for the purpose of providing hotel services.

Price List – Additional Services

Extra cleaning fee (due to excessive mess, stains, etc.) – 500 PLN

Smoking violation fee (including e-cigarettes) – 500 PLN

Disturbance fee – 500 PLN

Night-time quiet hours violation fee – 500 PLN

Extra person in the room:

Adult – 120 PLN / night

Child (4–12 years) – 80 PLN / night

Lost room key card replacement – 50 PLN

Storage in reception safe – 50 PLN